rfhealthЗдравоохранение Российской ФедерацииHealth care of the Russian Federation0044-197X2412-0723Federal Scientific Center of Hygiene named after F.F. Erisman10.47470/0044-197X-2022-66-4-336-341rfhealth-936Research ArticleОБЗОРЫREVIEWSО факторах, влияющих на взаимодействие участников лечебно-диагностического процесса и эффективность в системе здравоохранения (обзор литературы)Factors influencing on the interaction of participants in the treatment and diagnostic process and efficiency in the healthcare system (literature review)https://orcid.org/0000-0003-1817-3228ТимурзиеваАлина БорисовнаTimurzievaAlina B.

Канд. мед. наук, науч. сотр. ФГБНУ «Национальный научно-исследовательский институт общественного здоровья им. Н.А. Семашко», 105064, Москва.

e-mail: alinko9977z@mail.ru

MD, PhD, Researcher, N.A. Semashko National Research Institute of Public Health, Moscow, 105064, Russian Federation.

e-mail: alinko9977z@mail.ru

alinko9977z@mail.ruhttps://orcid.org/0000-0003-3152-9292ЛинденбратенА. Л.LindenbratenAleksandr L.noemail@neicon.ruФГБНУ «Национальный научно-исследовательский институт общественного здоровья имени Н.А. Семашко»РоссияN.A. Semashko National Research Institute of Public HealthRussian Federation202213092022664336341Copyright © Тимурзиева А.Б., Линденбратен А.Л., 20222022Тимурзиева А.Б., Линденбратен А.Л.Timurzieva A.B., Lindenbraten A.L.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.rfhealth.ru/jour/article/view/936

Повышение эффективности и качества организации медицинской помощи населению является важным аспектом в системе здравоохранения. Особое значение приобретает изучение удовлетворённости всех участников лечебно-диагностического процесса и их взаимодействия при оказании медицинской помощи. В свою очередь, на удовлетворённость пациентов и работников медицинской организации в ходе лечебно-диагностического процесса влияют множество факторов. Достижение максимального уровня удовлетворённости пациентов и работников медицинской организации и качества организации медицинской помощи возможно при соответствующих показателях структуры, процесса и результата, однако оно в наибольшей мере зависит от эффективного взаимодействия между всеми элементами как внутри одной медицинской организации, так и на уровне системы здравоохранения.

Целью представленной работы является анализ отечественного и зарубежного опыта относительно факторов, влияющих на социальную эффективность, удовлетворённость и взаимодействие участников лечебно-диагностического процесса.

Выполнен поиск отечественной и зарубежной литературы по базам данных Scopus, Web of Science, MedLine, The Cochrane Library, EMBASE, Global Health, CyberLeninka, РИНЦ.

Удовлетворённость сотрудников и пациентов и успешное взаимодействие всех участников лечебно-диагностического процесса положительно влияют на эффективность системы здравоохранения. В соответствии с полученными в ходе анализа результатами отмечено, что факторы, влияющие на взаимодействие сторон лечебно-диагностического процесса, повышение качества организации медицинской помощи и эффективность в системе здравоохранения в целом, взаимосвязаны и подлежат управлению при разработке специальных алгоритмов и стратегии.

Участие авторов

Участие авторов: Тимурзиева А.Б. — концепция, сбор, анализ материала, написание текста; Линденбратен А.Л. — редактирование. Все соавторы — утверждение окончательного варианта статьи, ответственность за целостность всех частей статьи. 

Финансирование

Финансирование. Исследование не имело спонсорской поддержки. 

Конфликт интересов

Конфликт интересов. Авторы декларируют отсутствие явных и потенциальных конфликтов интересов в связи с публикацией данной статьи.

Поступила 01

Поступила 01.07.2022Принята в печать 25.07.2022Опубликована 30.08.2022

Improving efficiency is one of the important aspects in the health care system. One of the key issues today is the improving the quality of management institution of medical care to the population. The study of the satisfaction of all participants in the diagnostic and treatment process and their interaction during medical care process is very important aim. The satisfaction of patients and employees of a medical institution during the treatment and diagnostic process is influenced by many factors. Achieving the maximum level of satisfaction of patients and employees of a medical institution and the quality of the management of medical care is possible with appropriate indicators of the structure, process and result, but it depends strongly on the effective interaction between all elements both within one medical institution and at the level of the healthcare system. A search of literature was performed with databases Scopus, Web of Science, MedLine, The Cochrane Library, EMBASE, Global Health, CyberLeninka, RSCI. This review provides information on the factors affecting the satisfaction of participants in the diagnostic and treatment process and their interaction during providing the medical care. Both the satisfaction of employees and patients, and the successful interaction of all participants of the diagnostic and treatment process positively affect the efficiency in the healthcare system. The purpose of the presented work is to analyze experience regarding the factors affecting social efficiency, satisfaction and interaction of participants in the treatment and diagnostic process. According to the results of this analysis, the factors influencing the interaction of the parties of the treatment and diagnostic process, improving the quality of the management of medical care and efficiency in the healthcare system as a whole,were noted to be correlated to each other and could be managed by the development of special algorithms and strategies.

Contribution of the authors: Timurzieva A.B. — concept, collection, analysis of the material, writing of the text. Lindenbraten A.L. — editing. Co-authors approved the final version of the article and take responsibility for the integrity of all its parts. 

Acknowledgment

Acknowledgment. The study had no sponsorship.

Conflict of interest

Conflict of interest. The authors declare no conflict of interest. 

Received

Received: July 07, 2022Accepted: July 25, 2022Published: August 30, 2022

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The authors declare that there are no conflicts of interest present.